Click & Collect

For orders ready when you are

Check stock and order online, we'll confirm your reservation within 1 hour, then collect from the store at a time that suits you.

I used the Click & Collect service, I could have happily spent a couple of hours in store as it's a big boys toy shop! On this occasion I was in and out in no time... Axminster customer

Choose your items

Check stock at your local store
then click Add to Basket.

Go to your basket

Check the summary then click Collect in Store. Enter your details and complete the reservation, we'll confirm availability within 1 hour.

Collect from our store

When we've confirmed the reservation, travel to your chosen store and pay for the items.

Frequently asked questions

Can I collect some items and have others delivered?

Yes, although you will need to complete your Click & Collect reservation and then place a separate order for items you would like delivered.

Can I pay for my reserved item(s) online?

Payment can only be made in-store when you collect your items.

How long do I wait for stock confirmation?

We will confirm your reservation within 1 hour by email and, if requested, text message.

What happens if I make a reservation outside of store opening hours?

Any reservation made after closing time will be processed the next working morning. Please check your local store for opening hours.

How long will you hold the item(s) for me?

Reserved items will be held for 2 working days starting from when confirmation of stock is sent (shown on your confirmation email/text message). When this time elapses, the reservation will expire and the items will be put back into stock.

Do I need to bring any form of ID with me?

Simply show an in-store staff member your confirmation email/text message, or print a copy and bring it along.

What if I no longer want the item/s I reserved?

You don't have to do anything as the items will go back into stock if you don't collect within the time stated on your confirmation email/text. However, if you wish to let us know that you no longer need your reserved items, please contact the store where the reservation has been made.

Privacy Policy & Cookies

We use cookies to improve and personalise our services, for marketing and for social activity. Please see our privacy policy for more information on how and why we use your data. You can change your cookie settings at any time. By continuing, you agree to our use of cookies.

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