Our Workplace

We know that if we attract, retain and invest in the best people, we will deliver the best results for our customers.

We strive to be a highly inclusive and diverse organisation (read our full Diversity and Social Mobility statement here), creating an engaging environment where our people can develop to their full potential. We do this in a number of ways:

Axminster HQ

Staff have benefitted from our investment in training and development through internal and external courses. Courses offered range from HR skills to manual handling, forklift truck driving to health and safety, plus management skills and professional qualifications. Staff are encouraged to gain qualifications through their personal development plans.

We want to ensure that all staff share in the success of our business. Each December staff are rewarded with a discretionary payment based on how the company has performed.

We introduced our 'Aspire' programme to develop talented staff and identify managers and team leaders for the future.

A Wellbeing programme is in place promoting a healthy lifestyle and being active with health checks, free fruit Friday, free annual flu jabs, and preferential rates for gym membership and sports massage.

Those who car share, cycle or walk to work receive a small thank-you in their pay packet each month as they are also helping to reduce our carbon footprint. For more information, visit our Careers page.

If our people are happy at work they are more likely to be loyal, stay longer and be ambassadors for us, while also taking greater care of our company's resources as well as those of our planet and communities Jane Boulton (Human Resources Director)

Our Reason

We do what we do to maintain a sustainable future for Axminster Tools, for the prosperity of our staff and the communities we support and engage with.

The Good Business Charter

The Good Business Charter (GBC)

In 2021 we were delighted to receive accreditation from The Good Business Charter (GBC) as recognition of responsible business behaviour. The GBC is a voluntary accreditation and we joined to acknowledge our responsibilities and demonstrate our commitment to good working practices.

Our Marketplace

Our priority is to understand the needs of our customers and offer them solutions in a way in which they would like to be contacted. We aim to provide quality products at a fair price and exceptional customer service. Read our full policy statement here.

We aim to tailor our offering and service to suit each of these customer groups, supporting them in ways they want to be supported, whether online through our website, by email, face-to-face in one of our stores, at exhibitions or by a member of our field team visiting them in their workshop or place of work.

We work with many different types of customer, ranging from the home hobby and DIY user to large industrial organisations, schools and colleges. We’re passionate about woodworking and this allows us the opportunity to work with a number of different sectors in the industry including carpenters, joiners, furniture and cabinet makers and boat builders.

By listening to and taking notice of feedback from our customers, we want to market only relevant products to them and at a time when they want this communication. Our aim is to continually evolve so that we always meet our customers' needs for quality and service in the supply of tools, machinery and accessories.

Alan Styles (Managing Director)

Just a few words to say that I think that your email marketing is spot on at the moment. A good variety of offers and info so it doesn’t feel like sell, sell, sell. I open every one at the moment, whereas with most firms they get unsubscribed ruthlessly.

Dave Goodman - Axminster Customer
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