We're committed to selling high-quality products, however we also know that there are times when you need to exchange or return an item bought from us.
- No quibble 30 day returns policy
- Arrange your return online, in-store or by phone
- A choice of ways to return an item
How do I return a product?
For UK returns please ensure you have your proof of purchase, then complete the online returns form or call our Customer Support Team on 03332 406406 to request a returns reference number. The Customer Service Advisor will explain the options available for returning an item, depending on the size and weight. Options include; returning the item to one of our stores, collection by a carrier or smaller items can be posted back to us.Complete a returns form
To return a product from outside of the UK please refer to our Help Centre for assistance. Please be aware that international customs duties and sales taxes are non refundable and customers should seek to claim this back from their tax authority.
Changed your mind?
If it is less than thirty days since you received your order then you can return it to us providing it is unused and in the original packaging with all of the component parts and any promotional items received. Returned items should be in saleable condition with no writing or labels applied.
Certain items are unfortunately excluded from this offer; anything that has been made to your specification or is clearly personalised or any audio or video recordings or computer software that has been unsealed. Also anything that is liable to deteriorate or expire rapidly or by its very nature cannot be returned.
Carriage charges for unwanted returns will be at your expense.
If the goods are faulty or have become faulty within the first thirty days of purchase please contact us to arrange a return and refund or a repair.
If it is over thirty days since purchase but the goods are within their warranty period, normally 1 year from the date of purchase; or if they are subject to our 3 year machinery guarantee programme; or if they are subject to a manufacturer’s warranty whatever is offered by the manufacturer, then please contact us with details of the fault.
Our Customer Support Team will get back to you and arrange for the goods to come back to us for repair or replacement if a repair will not be possible.
Product has been damaged in transit?
Should you receive any parcel from us that contains damaged goods this should be notified to Customer Services, as soon as possible within the first thirty days of purchase. However, to help us improve our service, it would be useful if you could let us know no later than 7 days from receipt.
The Customer Support Team will arrange for the collection of the item. If you have used an item damaged in transit, we will consider that you have accepted it and you will only be entitled to a repair and not a replacement.
Received an incorrect item?
If the contents of your delivery differ from what you were expecting or what appears on your invoice, please notify Customer Support Team as soon as possible within the first thirty days of purchase.
To help us improve our service it would be helpful if you could let us know within 7 days and, at the same time, please tell us what items you expected to receive and the items you actually received. Our Customer Support Team will get back to you with a returns number and return address.