Consumer Terms & Conditions

These are the terms and conditions ("Terms") on which we supply our goods ("Goods") to you. Please read them carefully before you submit your order to us. These Terms only apply if you are purchasing the Goods as a consumer. They do not apply if you are purchasing the Goods for business purposes (in which case our commercial terms will apply).


Basis of Sale (conditions 1-6)

  1. In these conditions "we", "us" and "our" refer to Axminster Tool Centre Ltd (company no. 3326979) also trading as Axminster Tools. You can write to us at Unit 10, Weycroft Avenue, Axminster, EX13 5PH or email us at cs@axminstertools.com. These are also the addresses to write to if you have any complaints. "You" and "your" refer to the customer who places an order for our Goods (“Order”) with us. We operate the domain name www.axminstertools.com.
  2. Please check that the details in your Order are complete and accurate before you place your Order. If you think that there is a mistake in the order form, please ask us to confirm any changes in writing, as we only accept responsibility for any changes made in writing by our authorised employees and agents. Please ensure that you read and understand these Terms before you place an Order because you will be bound by the Terms once a contract comes into existence.
  3. By placing an Order with us, you confirm that you are over 18 years old. We reserve the right at our sole discretion not to accept any Order. We do not accept orders from outside the UK. However, we have arranged for Global-E to supply our products outside the UK and we recommend that you visit their website for further details.
  4. Our acceptance of your Order will take place when we issue an Order confirmation, we email you that we will accept your Order or we tell you that we will supply the Goods, at which point a contract will come into existence between us on the basis of your Order, these Terms and our price list.
  5. We shall assign an order number to the Order and inform you of it. Please quote the Order number in all subsequent correspondence with us relating to the Order.
  6. We reserve the right to revise and amend these Terms from time to time. Please check our Terms each time you place an Order.

The Goods (conditions 7-14)

  1. The images of our products on our website and in our catalogue are for illustrative purposes only. Your Goods may vary slightly from those images. Any advice contained in our catalogue or website (including user guides) is for general guidance only. You are responsible for determining whether the Goods are suitable and appropriate for your intended use. The packaging of the Goods may vary from that shown on images on our website or in our catalogue. In particular, please read all manuals and safety instructions provided with our Goods, and follow them carefully at all times.
  2. We may make changes to the Goods in order to reflect changes in relevant laws and regulatory requirements or to implement minor technical adjustments and improvements. These changes will not affect your use of the Goods. If we need to make more significant changes after we accept your Order but before you receive your Goods, we will notify you and you may then contact us to end the contract and receive a full refund. If you do not contact us, we will assume that you have confirmed the Order.
  3. We warrant that, for a period of 12 months from the date that you collect the Goods or they are delivered to you, the Goods shall:
    • conform in all material respects with their description, subject to any qualification or representation contained in the brochures, advertisements or other documentation;
    • be of satisfactory quality;
    • be fit for any purpose we say the Goods are fit for or for any reasonable purpose for which you use the Goods;
    • be free from material defects in design, material and workmanship; and
    • comply with all applicable statutory and regulatory requirements relating to the Goods in the United Kingdom.
  4. If the Goods do not conform with the warranties set out in condition 9, we will have the option to repair or replace the Goods, or provide you with a refund. This warranty does not apply to any defect in the Goods arising from fair wear and tear, wilful or accidental damage caused by you or any third party, if you use the Goods in a way that we do not recommend, failure to follow our instructions, or any alteration or repair you carry out which we have not authorised.
  5. You may also have the benefit of any manufacturer’s guarantee and, where applicable, our 3 year machine warranty (details of which can be found on our website – further terms and conditions may apply).
  6. We reserve the right at our discretion to process non-conforming Goods under the manufacturer’s warranty where we consider it reasonable to do so.
  7. The warranty in condition 9 will apply to any repaired or replacement Goods we supply to you for the remaining balance of the warranty period.
  8. This warranty is in addition to your statutory rights in relation to the Goods and does not affect them. This warranty is only offered to consumers resident in the UK.

Providing the Goods to you (conditions 15-19)

  1. You may either collect the Goods from our premises or ask us to deliver them to you. The cost of delivery will be told to you during the order process or be set out in our current price list.
  2. If you have asked to collect the Goods from our premises or not told us that you want us to deliver them, you can collect them from us at any time during our opening hours from the premises stated on our website.
  3. We will try to deliver your Goods as soon as practicable. However occasionally delivery may be affected by factors outside our control and so cannot be guaranteed. We will tell you if this is the case and will take steps to minimise the effect of the delay. You should tell us as soon as possible if you do not receive your Goods within one week of placing your Order or within one week of any estimated delivery date that we give you, whichever is the later. Any dates quoted by us for delivery are estimates only. If we are unable to deliver your Goods within 30 days of the estimated delivery date, you may cancel your Order and get a full refund for those Goods.
  4. If you have asked us to deliver the Goods and no one is available at your address to take delivery, we will leave you a note informing you of how to rearrange delivery.
  5. If you do not collect the Goods from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and Condition 34 will apply.

Acceptance & Risk (conditions 20-21)

  1. Ownership of the Goods passes to you when you have paid for them in full, along with any delivery charges (where applicable). You will be responsible for the Goods when we deliver them to you (if you have asked us to deliver them) or when you collect them from us.
  2. When you receive the Goods, you should check them as soon as possible, and, if possible, let us know within 10 days of receipt if there are any problems. Please retain all packaging until you are satisfied with the Goods. You will be responsible for any loss or damage to the Goods which occurs after they have been delivered to you or you have collected them, unless there is a defect.

Payment (conditions 22-28)

  1. The price of the Goods (which includes VAT) will be the price set out in our online price list in force at the date of your Order unless we have agreed another price in writing. We take all reasonable care to ensure that the price of the Goods advised to you is correct. However please see condition 27 for what happens if we discover an error in the price of the Goods you order.
  2. We will require payment of the price for the Goods in full before we dispatch them or make them available for collection unless we agree otherwise in writing with you.
  3. Details of our delivery charges and methods of payment for the Goods are shown in the relevant sections of our sales documentation.
  4. Any payments that are overdue will bear interest at the rate of 6% per annum above the base rate of HSBC Bank plc from the date that payment was due until the date of actual payment. This interest shall accrue on a daily basis from the due date until date of actual payment of the overdue amount, whether before or after payment. You must pay us interest together with the overdue amount. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
  5. If you do not pay us we may suspend or cancel any outstanding Orders until you have paid the outstanding amounts. Every effort is made to ensure that our prices and descriptions are accurate at the time of going to press.
  6. If an error is found or if manufacturer’s prices change before the Goods are made available for collection or delivered to you (as applicable), we will inform you as soon as possible and offer you the option of cancelling your Order or reconfirming your Order with the revised price or product. We are under no obligation to provide Goods to you at an incorrect (lower) price if the pricing error is obvious and could reasonably have been recognised by you as a pricing error.
  7. VAT is included in our prices at the prevailing rate at the time of your Order and may be subject to change without notice in line with government legislation.

Intellectual Property (condition 29)

  1. We are the owners or the licensee of all intellectual property (including text images, illustrations, trademarks, graphics and devices) in our website, and catalogue and any correspondence entered into from us to you.

Your Cancellation Rights (conditions 30-33)

  1. If you are a consumer resident outside the United Kingdom or with a delivery address outside the UK, our Returns Policy does not apply to you.
  2. Subject to the following conditions, you can cancel your Order for any reason and get a full refund at any time before you receive the Goods, or before the end of 30 calendar days after the day you receive the Goods. To cancel your Order you should write to us within that time to the address in condition 1 of these Terms. You may use this cancellation form or call the number given on our website to provide the details.
  3. If you have already received the Goods:
    • you can only exercise this right to cancel your Order if the Goods are still in a re-saleable condition as new and you have retained the packaging;
    • you must return the Goods to us at your own cost and risk in any of the ways set out in our returns policy on our website (unless we are at fault, in which case we will arrange collection at our own cost);
    • you must take care to ensure the Goods are not used or damaged in the meantime;
    • if you do not return the Goods as required, we may charge you the costs of recovering them ourselves.
  4. This right to cancel your Order does not apply to audio or video recordings or computer software which has been unsealed or Goods which have been made to your specifications (including specially made blades) or are clearly personalised or are liable to deteriorate or expire rapidly or which by their very nature cannot be returned.

Our Right to End the Contract (conditions 34-35)

  1. We may end the contract for the Goods at any time by writing to you if:
    • you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
    • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Goods, for example, your delivery address;
    • you do not, within a reasonable time, allow us to deliver the Goods to you or collect them from us.
  2. If we end the contract in the situations set out in Condition 34 we will refund any money you have paid in advance for the Goods we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

Our Liability to You (conditions 36-39)

  1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
  2. We do not exclude or limit our liability to you in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Goods.
  3. We only supply the Goods for domestic and private use under these Terms. If you use the Goods for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  4. Any commentary, advice or other materials published or distributed by us (for example but not limited to responses to email questions or message boards) are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from reliance placed on such materials by you or anyone informed of such.

The Axminster Gift Card (condition 40)

  1. For full Axminster Gift Card (including Axminster e-Gift Card) terms and conditions please see: https://giftcards.axminstertools.com/terms.

Data Protection (condition 41)

  1. We will use the personal information you provide to us as set out in our privacy policy, which you can find on our website.

General (conditions 42-44)

  1. Anyone who is not party to this contract does not have any rights under or in connection with the Contract (Rights of Third Parties) Act 1999.
  2. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
  3. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Goods, we can still require you to make the payment at a later date.

Our Complaints Procedure

We are committed to delivering the highest standard of service to our customers. We welcome comments, feedback and suggestions to enable us to continually improve the way in which we do things.

If you are not happy with our service and wish to submit a complaint then please contact us straight away. The majority of problems can be sorted out quickly by a member of our Customer Service team. There are a number of ways in which the Customer Service team can be contacted:

  • By telephone on 03332 406406
  • By email to cs@axminstertools.com
  • By text message to 07786 200699
  • By WhatsApp to 01297 33666

Or write to:
Customer Service, Axminster Tools, Unit 10 Weycroft Avenue, Axminster, Devon EX13 5PH

Please provide your name and address, including postcode, and customer number if known. If you are contacting us about a particular Order or invoice then please supply the Order or invoice number.

Our Customer Services department is open Monday to Friday 8am to 5.30pm and on a Saturday from 9am to 1pm.

Alternatively, you can visit one of our stores and speak to one of the team. To find the store closest to you click here.

What happens next?

If you have cause to complain by telephone, we will try to resolve the issue there and then. If you send us an email or text message we will try to respond in the first instance within 24 hours and resolve the issue as quickly as possible. If it is not possible to resolve the problem straightaway then we will keep you informed of what action we are taking and any timescales. If you write to us we will try to make contact with you within 3 working days of receiving the letter.

If the complaint is not resolved

If you are not satisfied with the way in which your complaint has been dealt with, or the outcome, please contact the Contact Centre Manager using the same contact methods as above. The Contact Centre Manager will review the complaint and resolution and will respond either immediately, or if in writing a response will be provided within 3 working days of receiving your letter, giving details of what action is being taken and when you can expect to be contacted again.

Escalating the complaint further

If you feel that your complaint has not been resolved by the Contact Centre Manager or you are dissatisfied with the outcome please send an email to the Directors at complaints@axminstertools.com. Letters can be sent to the address above.

We can assure you that all complaints will be:

  • Taken seriously and dealt with appropriately
  • Responded to and resolved as quickly as possible
  • Used to improve our service in the future

If after following our internal complaints procedure you feel that we have not satisfactorily resolved your complaint, then you can access the Online Dispute Resolution platform here.


Business Terms & Conditions

These are the terms and conditions ("Terms") on which we supply our goods ("Goods") and/or services ("Services") to you. Please read them carefully before you submit your order to us. These Terms apply if you are purchasing the Goods and/or Services for business or commercial use. They do not apply if you are purchasing the Goods as a consumer (in which case our consumer terms will apply).


Basis of Sale (conditions 1-6)

  1. In these conditions "we", "us" and "our" refer to Axminster Tool Centre Ltd (company no. 3326979) also trading as Axminster Tools. You can write to us at Unit 10, Weycroft Avenue, Axminster, EX13 5PH or email us at cs@axminstertools.com. These are also the addresses to write to if you have any complaints. "You" and "your" refer to the customer who places an order for our Goods (“Order”) with us. We operate the domain name www.axminstertools.com.
  2. Please check that the details in your Order are complete and accurate before you place your Order. If you think that there is a mistake in the order form, please ask us to confirm any changes in writing, as we only accept responsibility for any changes made in writing by our authorised employees and agents. Please ensure that you read and understand these Terms before you place an Order because you will be bound by the Terms once a contract comes into existence.
  3. By placing an Order with us, you confirm that you are over 18 years old. We reserve the right at our sole discretion not to accept any Order. We do not accept orders from outside the UK. However, we have arranged for Global-E to supply our products outside the UK and we recommend that you visit their website for further details.
  4. Our acceptance of your Order will take place when we issue an Order confirmation, we email you that we will accept your Order or we tell you that we will supply the Goods and/or provide the Services, at which point a contract will come into existence between us on the basis of your Order, these Terms and our price list.
  5. We shall assign an order number to the Order and inform you of it. Please quote the Order number in all subsequent correspondence with us relating to the Order.
  6. We reserve the right to revise and amend these Terms from time to time. Please check our Terms each time you place an Order.

The Goods (conditions 7-14)

  1. The images of our products on our website and in our catalogue are for illustrative purposes only. Your Goods may vary slightly from those images. Any advice contained in our catalogue or website (including user guides) is for general guidance only. You are responsible for determining whether the Goods are suitable and appropriate for your intended use and, in particular, whether the Goods are suitable for business or trade use. The packaging of the Goods may vary from that shown on images on our website or in our catalogue. In particular, please read all manuals and safety instructions provided with our Goods, and follow them carefully at all times.
  2. We may make changes to the Goods in order to reflect changes in relevant laws and regulatory requirements or to implement minor technical adjustments and improvements. These changes will not affect your use of the Goods. If we need to make more significant changes after we accept your Order but before you receive your Goods, we will notify you and you may then contact us to end the contract and receive a full refund. If you do not contact us, we will assume that you have confirmed the Order.
  3. We warrant that, for a period of 12 months from the date that you collect the Goods or they are delivered to you, the Goods shall:
    • conform in all material respects with their description, subject to any qualification or representation contained in the brochures, advertisements or other documentation;
    • be of satisfactory quality;
    • be fit for any purpose we say the Goods are fit for;
    • be free from material defects in design, material and workmanship; and
    • comply with all applicable statutory and regulatory requirements relating to the Goods in the United Kingdom.
  4. If the Goods do not conform with the warranties set out in condition 9, we will have the option to repair or replace the Goods, or provide you with a refund. This warranty does not apply to any defect in the Goods arising:
    • from fair wear and tear, wilful or accidental damage caused by you or any third party;
    • if you use the Goods in a way that we do not recommend or for which the Goods are not suitable (including if the Goods are not intended for trade use);
    • out of your failure to follow our oral or written instructions as to the storage, commissioning, installation, use and maintenance of the Goods or (if there are none) good trade practice regarding the same;
    • as a result of us following any drawing, design or specification supplied by you;
    • as a result of any alteration or repair you carry out which we have not authorised.
  5. You may also have the benefit of any manufacturer’s guarantee and, where applicable, our 3 year machine warranty (details of which can be found on our website – further terms and conditions may apply).
  6. We reserve the right at our discretion to process non-conforming Goods under the manufacturer’s warranty where we consider it reasonable to do so.
  7. The warranty in condition 9 will apply to any repaired or replacement Goods we supply to you for the remaining balance of the warranty period.
  8. The warranties set out in conditions 9, 11 and 25 are the exclusive warranties relating to the Goods and Services and are in lieu of all other warranties and conditions which are or may be implied by law, which are hereby excluded to the fullest extent permitted by law.

Providing the Goods to you (conditions 15-19)

  1. You may either collect the Goods from our premises or ask us to deliver them to you. The cost of delivery will be told to you during the order process or be set out in our current price list.
  2. If you have asked to collect the Goods from our premises or not told us that you want us to deliver them, you can collect them from us at any time during our opening hours from the premises stated on our website.
  3. We will try to deliver your Goods as soon as practicable. However occasionally delivery may be affected by factors outside our control and so cannot be guaranteed. We will tell you if this is the case and will take steps to minimise the effect of the delay. You should tell us as soon as possible if you do not receive your Goods within one week of placing your Order or within one week of any estimated delivery date that we give you, whichever is the later. Any dates quoted by us for delivery are estimates only. If we are unable to deliver your Goods within 30 days of the estimated delivery date, you may cancel your Order and get a full refund for those Goods.
  4. If you have asked us to deliver the Goods and no one is available at your address to take delivery, we will leave you a note informing you of how to rearrange delivery.
  5. If you do not collect the Goods from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and Condition 43 will apply.

Acceptance & Risk (conditions 20-21)

  1. Ownership of the Goods passes to you when you have paid for them in full, along with any delivery charges (where applicable). You will be responsible for the Goods when we deliver them to you (if you have asked us to deliver them) or when you collect them from us.
  2. When you receive the Goods, you should check them as soon as possible, and, if possible, let us know within 10 days of receipt if there are any problems. Please retain all packaging until you are satisfied with the Goods. You will be responsible for any loss or damage to the Goods which occurs after they have been delivered to you or you have collected them, unless there is a defect.

Services (conditions 22-27)

  1. We shall use reasonable endeavours to supply the Services to you in accordance with the specification set out or referred to in the accepted Order or otherwise agreed with you in all material respects.
  2. We shall use reasonable endeavours to meet any performance dates set out in the accepted Order or otherwise agreed with you, but any such dates shall be estimates only and time shall not be of the essence for performance of the Services.
  3. We reserve the right to amend the specification if necessary to comply with any applicable law or regulatory requirement, or if the amendment will not materially affect the nature or quality of the Services, and we will notify you in any such event.
  4. We warrant to you that the Services will be provided using reasonable care and skill.
  5. You will be responsible for:
    • ensuring that the terms of the Order and (unless we agree to provide a scope of services, design or specific advice, which is set out in the specification) any specification are complete, accurate and appropriate for your requirements;
    • co-operating with us in all matters relating to the Services;
    • providing us, our employees, agents, consultants and subcontractors, with access to the relevant premises and other facilities (including, where relevant, access to power) which we reasonably require;
    • providing us with such information and materials as we may reasonably require in order to supply the Services, and ensure that such information is complete and accurate in all material respects;
    • preparing the premises for the supply of the Services, including ensuring that we have necessary clearances, electrical requirements and other necessary provisions in order to supply the Services;
    • obtaining and maintaining all necessary licences, permissions and consents which may be required for the Services before the date on which the Services are to start;
    • keeping all of our materials, equipment, documents and other property (Supplier Materials) at your premises in safe custody at its own risk, maintaining the Supplier Materials in good condition until returned to us, and not disposing of or using the Supplier Materials other than in accordance with our written instructions or authorisation; and
    • complying with any additional obligations as set out in the specification.
  6. If performance of any of our obligations is prevented or delayed by any act or omission or failure by you to perform any relevant obligation (Customer Default):
    • without limiting or affecting any other right or remedy available to it, we shall have the right to suspend performance of the Services until you remedy the Customer Default, and to rely on the Customer Default to relieve us from the performance of any of our obligations in each case to the extent the Customer Default prevents or delays our performance of any of our obligations;
    • we shall not be liable for any costs or losses sustained or incurred by you arising directly or indirectly from our failure or delay to perform any of our obligations as set out in condition 26; and
    • you must reimburse us on written demand for any costs or losses sustained or incurred by us arising directly or indirectly from the Customer Default.

Payment (conditions 28-35)

  1. The price of the Goods and/or Services (which includes VAT) will be the price set out in our online price list in force at the date of your Order unless we have agreed another price in writing. We take all reasonable care to ensure that the price of the Goods and/or Services advised to you is correct. However please see condition 34 for what happens if we discover an error in the price of the Goods and/or Services you order.
  2. We will require payment of the price for the Goods in full before we dispatch them or make them available for collection unless we agree otherwise in writing with you. We will require payment of the price for Services on acceptance of your Order.
  3. Details of our delivery charges and methods of payment for the Goods and/or Services are shown in the relevant sections of our sales documentation.
  4. We may require payment of a deposit before we are able to order a product from the manufacturer. In such circumstances, the deposit will be non-refundable.
  5. Any payments that are overdue will bear interest at the rate of 6% per annum above the base rate of HSBC Bank plc from the date that payment was due until the date of actual payment. This interest shall accrue on a daily basis from the due date until date of actual payment of the overdue amount, whether before or after payment. You must pay us interest together with the overdue amount. If you think an invoice is wrong please contact us promptly to let us know. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
  6. If you do not pay us we may suspend or cancel any outstanding Orders until you have paid the outstanding amounts. Every effort is made to ensure that our prices and descriptions are accurate at the time of going to press.
  7. If an error is found or if manufacturer’s prices change before the Goods are made available for collection or delivered to you, or Services are provided (as applicable), we will inform you as soon as possible and offer you the option of cancelling your Order or reconfirming your Order with the revised price, product or service. We are under no obligation to provide Goods and/or Services to you at an incorrect (lower) price if the pricing error is obvious and could reasonably have been recognised by you as a pricing error.
  8. VAT is included in our prices at the prevailing rate at the time of your Order and may be subject to change without notice in line with government legislation.

Intellectual Property (condition 36)

  1. We are the owners or the licensee of all intellectual property (including text images, illustrations, trademarks, graphics and devices) in our website, and catalogue and any correspondence entered into from us to you.

Your Cancellation Rights (conditions 37-41)

  1. If you have a delivery address outside the UK, our Returns Policy does not apply to you.
  2. Subject to the following conditions, you can cancel your Order for Goods for any reason and get a full refund at any time before you receive the Goods, or before the end of 30 calendar days after the day you receive the Goods. To cancel your Order you should write to us within that time to the address in condition 1 of these Terms. You may use this cancellation form or call the number given on our website to provide the details.
  3. If you have already received the Goods:
    • you can only exercise this right to cancel your Order if the Goods are still in a re-saleable condition as new and you have retained the packaging;
    • you must return the Goods to us at your own cost and risk in any of the ways set out in our returns policy on our website (unless we are at fault, in which case we will arrange collection at our own cost);
    • you must take care to ensure the Goods are not used or damaged in the meantime;
    • if you do not return the Goods as required, we may charge you the costs of recovering them ourselves.
  4. You can cancel your Order for Services at any time before you receive the Services. However, you will be responsible for any costs we have incurred in preparing to provide the Services to you which we are unable to avoid or mitigate. To cancel your Order you should write to us within that time to the address in condition 1 of these Terms. You may use this cancellation form or call the number given on our website to provide the details.
  5. This right to cancel your Order for Goods does not apply to audio or video recordings or computer software which has been unsealed or Goods which have been made to your specifications (including specially made blades) or are clearly personalised or are liable to deteriorate or expire rapidly or which by their very nature cannot be returned.

Our Right to End the Contract (conditions 42-43)

  1. We may end the contract for Goods and/or Services at any time by writing to you if:
    • you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
    • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Goods or Services, for example, your delivery/installation address;
    • you do not, within a reasonable time, allow us to deliver the Goods to you or collect them from us or perform the Services at the agreed time.
  2. If we end the contract in the situations set out in Condition 34, we will refund any money you have paid in advance for the Goods and/or Services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

Our Liability to You (conditions 44-49)

  1. The restrictions on liability in conditions 45 to 49 apply to every liability arising under or in connection with the Goods and Services, your Order and these Terms, including liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.
  2. Nothing in these Terms limits any liability which cannot legally be limited, including liability for:
    • death or personal injury caused by negligence;
    • fraud or fraudulent misrepresentation;
    • breach of the terms implied by section 12 of the Sale of Goods Act 1979; or
    • defective products under the Consumer Protection Act 1987.
  3. Subject to condition 44, our total liability to you shall not exceed the price of the Goods and/or Services to which the liability relates.
  4. Subject to condition 44, the following types of loss are wholly excluded:
    • loss of profits;
    • loss of sales or business;
    • loss of agreements or contracts;
    • loss of anticipated savings;
    • loss of use or corruption of software, data or information;
    • loss of or damage to goodwill; and
    • indirect or consequential loss.
  5. Any commentary, advice or other materials published or distributed by us (for example but not limited to responses to email questions or message boards) are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from reliance placed on such materials by you or anyone informed of such.
  6. In no circumstances shall we be liable to you for any delay in providing, or failure to provide, any Goods or Services arising out of circumstances beyond our reasonable control.

Your personal information (condition 50)

  1. We will use the personal information you provide to us as set out in our privacy policy, which you can find on our website.

General (conditions 51-57)

  1. Anyone who is not party to this contract does not have any rights under or in connection with the Contract (Rights of Third Parties) Act 1999.
  2. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
  3. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Goods, we can still require you to make the payment at a later date.
  4. These Terms and the documents referred to in them constitutes the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
  5. Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Order, these Terms or our price list. Each party agrees that it shall have no claim for innocent or negligent misrepresentation based on any statement in the Order or these Terms.
  6. No variation of the Order or these Terms shall be effective unless it is in writing and signed by the parties (or their authorised representatives).
  7. No third party shall have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the contract entered into between us.

Our Complaints Procedure

We are committed to delivering the highest standard of service to our customers. We welcome comments, feedback and suggestions to enable us to continually improve the way in which we do things.

If you are not happy with our service and wish to submit a complaint then please contact us straight away. The majority of problems can be sorted out quickly by a member of our Customer Service team. There are a number of ways in which the Customer Service team can be contacted:

  • By telephone on 03332 406406
  • By email to cs@axminstertools.com
  • By text message to 07786 200699
  • By WhatsApp to 01297 33666

Or write to:
Customer Service, Axminster Tools, Unit 10 Weycroft Avenue, Axminster, Devon EX13 5PH

Please provide your name and address, including postcode, and customer number if known. If you are contacting us about a particular Order or invoice then please supply the Order or invoice number.

Our Customer Services department is open Monday to Friday 8am to 5.30pm and on a Saturday from 9am to 1pm.

Alternatively, you can visit one of our stores and speak to one of the team. To find the store closest to you click here.

What happens next?

If you have cause to complain by telephone, we will try to resolve the issue there and then. If you send us an email or text message we will try to respond in the first instance within 24 hours and resolve the issue as quickly as possible. If it is not possible to resolve the problem straightaway then we will keep you informed of what action we are taking and any timescales. If you write to us we will try to make contact with you within 3 working days of receiving the letter.

If the complaint is not resolved

If you are not satisfied with the way in which your complaint has been dealt with, or the outcome, please contact the Contact Centre Manager using the same contact methods as above. The Contact Centre Manager will review the complaint and resolution and will respond either immediately, or if in writing a response will be provided within 3 working days of receiving your letter, giving details of what action is being taken and when you can expect to be contacted again.

Escalating the complaint further

If you feel that your complaint has not been resolved by the Contact Centre Manager or you are dissatisfied with the outcome please send an email to the Directors at complaints@axminstertools.com. Letters can be sent to the address above.

We can assure you that all complaints will be:

  • Taken seriously and dealt with appropriately
  • Responded to and resolved as quickly as possible
  • Used to improve our service in the future

If after following our internal complaints procedure you feel that we have not satisfactorily resolved your complaint, then you can access the Online Dispute Resolution platform here.


Website Terms of Use

Please read these terms of use carefully before using this site.

What's in these terms?

These terms tell you the rules for using our website www.axminstertools.com and its subdomains (our site).

Who we are and how to contact us

www.axminstertools.com is a site operated by Axminster Tool Centre Limited also trading as Axminster Tools ("We"). We are registered in England and Wales under company number 3326979 and have our registered office at Unit 10, Weycroft Avenue, Axminster, EX13 5PH. We are a limited company.

To contact us, please email cs@axminstertools.com or contact us by any of the other methods set out on our site.

By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy.
  • Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.
  • Our Cookie Policy which sets out information about the cookies on our site.
  • Where you leave a product review, the terms which you are required to accept before leaving a review.

If you purchase goods from our site, our Terms and Conditions of Sale will apply to the sales.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities or for any other reason we decide upon.

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our site is only intended for users in the UK

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations. In particular, we do not represent that any advice or recommendation complies with local laws or regulations outside the UK.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at cs@axminstertools.com.

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

In particular, any information set out in the "Woodworking Wisdom" section and elsewhere on our site is for general information only. Use of information set out in any videos, blogs or other advice is at your own risk, as we do not know your circumstances, your skill level or the environment in which you are operating. You are responsible for assessing your own competence to carry out any work, if the operating environment is safe and suitable for the work, and if you have the correct tools and equipment to carry out the work.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

User-generated content is not approved by us

This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not necessarily represent our views or values.

How to complain about content uploaded by other users

If you wish to complain about content uploaded by other users, please contact us on cs@axminstertools.com.

Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
  • Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and Conditions of Sale.

If you are a business user:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
    • use of, or inability to use, our site; or
    • use of or reliance on any content displayed on our site.
  • In particular, we will not be liable for:
    • loss of profits, sales, business, or revenue;
    • business interruption;
    • loss of anticipated savings;
    • loss of business opportunity, goodwill or reputation; or
    • any indirect or consequential loss or damage.

If you are a consumer user:

  • Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.

Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in Rights you are giving us to use material you upload below.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

You are solely responsible for securing and backing up your content.

Rights you are giving us to use material you upload

When you upload or post content to our site, you grant us the following rights to use that content.

  • a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service provided by the website and across different media including to promote the site or the service forever;
  • a worldwide, non-exclusive, royalty-free, transferable licence for other users to use the content for their own purposes forever

We are not responsible for viruses and you must not introduce them. We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to link to or make any use of content on our site other than that set out above, please contact cs@axminstertools.com

Which country's laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Our trade marks are registered

The names and logos used on our site are trade marks of Axminster Tool Centre Limited or our licensors. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under How you may use material on our site.


Website Acceptable Use

What's in these terms?

This acceptable use policy sets out the content standards that apply when you upload content to our site, make contact with other users on our site, link to our site, or interact with our site in any other way.

We may make changes to the terms of this policy

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

Prohibited uses

You may use our site only for lawful purposes. You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To bully, insult, intimidate or humiliate any person.
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards (see below).
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

Interactive services

We may from time to time provide interactive services on our site, including, without limitation:

  • Video-sharing facilities
  • Chat rooms
  • Bulletin boards

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Children are not permitted to use our interactive services.

Content standards

These content standards apply to any and all material which you contribute to our site (Contribution), and to any interactive services associated with it.

The Content Standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole.

We will determine, in our discretion, whether a Contribution breaches the Content Standards.

A Contribution must:

  • Be accurate (where it states facts).
  • Be genuinely held (where it states opinions).
  • Comply with the law applicable in England and Wales and in any country from which it is posted.

A Contribution must not:

  • Be defamatory of any person.
  • Be obscene, offensive, hateful or inflammatory.
  • Bully, insult, intimidate or humiliate.
  • Promote sexually explicit material.
  • Include child sexual abuse material.
  • Promote violence.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be likely to deceive any person.
  • Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal content or activity.
  • Be in contempt of court.
  • Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Impersonate any person or misrepresent your identity or affiliation with any person.
  • Give the impression that the Contribution emanates from us, if this is not the case.
  • Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.
  • Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
  • Contain any advertising or promote any services or web links to other sites.

Breach of this policy

When we consider that a breach of this acceptable use policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the website terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site.
  • Immediate, temporary or permanent removal of any Contribution uploaded by you to our site.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

We exclude our liability for all action we may take in response to breaches of this acceptable use policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.

How this contract can be transferred

We can transfer our rights and obligations under these terms to any third party, provided this does not adversely affect your rights under these terms.

Which country's laws apply to any disputes?

If you are a consumer, please note that the terms of this policy, its subject matter and its formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, the terms of this policy, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

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