Our Accounts team are experts in their field and very passionate about what they do especially in supporting each other as well as the business and departments.

Our Customer Support Team are the first point of contact for our customers. They provide information about our products and services, take orders, respond to customer questions or issues, process returns and more. We pride ourselves on our reputation for offering a truly first class customer service. Our team are excellent at communication, always willing to help and work proactively to delight our customers.

The Customer Support Team work across many contact channels from traditional phone and email to newer digital methods of enquiry like social media to ensure we meet our customer expectations.

As we are a family company, we work hard towards ensuring that every staff member feels part of the Company and we support them during their employment. Being a small team, not any one day is the same but we work very hard to retain our staff and ensure that we facilitate progression and development into every day operations.

We have an ever expanding team of super creative people who display their talent in design and writing as well as exploring and participating in the world of social media. We aim to target multiple marketing channels in order to engage with our customers, whether it be an email, print advert, in-store poster, banner on our website or a newsletter to our Education customers. We understand that all our customers are different and strive to create and design content for all. Plus, we are passionate about sharing expert knowledge by both ourselves and local makers on Woodworking Wisdom.

With three stores across the country, our stores are at the forefront of what we do. Not only are they our showrooms, demonstrating what our business is about but they also enable our customers to interact with us on a face to face basis. Our team of retail sales advisors are not just passionate about the tools we sell, they receive ongoing training to expand their knowledge which they can pass on to our customers. We know our display of tools makes it tempting for both loyal and prospective customers, you can’t really walk out of our stores without buying something!

An exciting area of the business, as a company we pride ourselves on putting the customers at the heart of everything we do. Our Sales department covers a wide variety of teams. This includes a Contact Centre who provide advice for customers. There’s also an After Sales team, who have a wealth of expertise that should anything go wrong then customers know they can get it fixed. Plus, with an ever-growing worldwide customer base, we have an in-house Export team to provide help and service to customers in over 200 countries.

We pride ourselves on having a reputation for providing exceptional after sales service and the Servicing department plays a key role in providing this service. With a wealth of knowledge and experience, our Servicing team are always prepared for a variety of daily tasks, from inspecting or repairing products to visiting our customers on a site, it is a department where no day is the same.

We have a large team of Supply Chain Buyers and Product Managers who are key to our business. The two teams work closely together and with other departments to ensure we’re selecting products that meet the needs of the customer. Having quality tools that perform to the standards that customers need them to is vital for the business. Each and every product is carefully reviewed by the Product Management team to ensure we deliver tools of the quality our customers expect.

With around 10,000 product lines, the Supply Chain team have the challenge of keeping on top of all these and making sure they’re in stock. They follow the life cycle of all our products, continually analysing when new stock is needed to keep our product range up to date.

The Technology department provides and maintains technology to enable the business to meet its objectives and drives change to exceed internal and external customer expectations. The small team utilises cutting-edge innovations such as cloud technology to improve order fulfilment, logistics, communications and customer service.

Within our Warehouse, we rely on a structure where everyone works as one team. From our automated picking and packing areas to our stock control, each and everyone’s passion and commitment means our customers receive their products on time and in perfect condition.

Our in-house Web Development team are passionate and proud to create a website that showcases our company online. Whether it’s looking at an issue, a way to improve our current website or creating a brand new website, our web developers work hard to make shopping online easy and enjoyable for our customers.